Booking terms

How a booking is made

You send a request; we confirm it. A submitted request is not yet a booking, and nothing is reserved until you have a confirmation from us with a booking reference.

We confirm by email to the address you give. Keep that confirmation: it states the pickup time, the addresses, the vehicle and the price we have agreed.

The price

The price is quoted as a fixed amount for the journey you describe, in Swedish kronor and including VAT. Amounts shown in euro or dollars are indicative only.

The price is calculated from the road distance and the vehicle needed. If the journey you actually ask for on the day is a different one — another address, an added stop, more passengers than the vehicle holds — the price is recalculated and agreed with you before the journey.

Booking deposit

A booking deposit of 100 SEK, €10 or $10 may be requested. These are fixed amounts, not currency conversions of one another.

The deposit is part-payment of the fare, never an additional fee: it is deducted from the amount left to pay. Online payment is not active yet, so no deposit is collected through this website today; we agree payment with you when we confirm the booking.

Paying the rest

The remaining amount is paid in the vehicle at the end of the journey. It is the agreed price minus any deposit already paid.

Accepted cards

Payment in the vehicle is by ordinary bank, debit and credit card, and American Express.

Tips are voluntary. They are never part of the quoted fare and are never added to it.

Cancellation

You may cancel a booking up to 3 hours before the scheduled pickup time. Cancel by replying to your confirmation or writing to us, quoting your booking reference.

A cancellation made 3 hours or more before the pickup time is inside the window. Later than that, it is not.

Refunds

Cancelled 3 hours or more before pickup: the deposit is refunded.

Cancelled less than 3 hours before pickup: the deposit is retained.

Because the deposit is part-payment and not a fee, a refund returns exactly what was paid.

Waiting time

At the airport, 30 minutes of waiting time are included and never charged for. Beyond that, waiting is 8 SEK per minute.

Waiting time is charged only if it happens; it is never part of a quoted price.

Extras

Priced extras are added to the quote before you send the request: a booster seat is 50 SEK, a child car seat is 100 SEK, and an extra stop is priced as part of the itinerary.

Requirements we cannot price in advance — accessibility needs, pets, bulky sports luggage — are noted with your request at no charge and confirmed, or declined, in writing when we answer.

Your responsibilities

Give a reachable phone number and a correct pickup address, and be at the agreed pickup point at the agreed time.

Tell us the flight number if the journey depends on a flight, and tell us about changes as early as you can. Children must travel in a suitable seat, so tell us their ages when you request the transfer.

Passengers and luggage must fit the vehicle class booked: a standard vehicle carries 1–4 passengers, a large vehicle 5–8.

Contact

Write to hello@arlandataxi.com for a change, a cancellation or a complaint, quoting your booking reference. Company details are on the About and Contact pages.